FocusRecord Records All Calls
FocusRecord™provides your enterprise with a highly reliable server based recording solution. FocusRecord™ continuously records, archives, stores and provides high-speed access to thousands of hours of customer interactions. FocusRecord™ allows for multi-user access capabilities allowing playback of voice and screen sessions and real-time monitoring of any agent, by any number of supervisors. Simply stated, it records all transactions or conversations made by any agent or trader in the Contact Center.
FocusRecord is not simply an investment in technology. It is an investment in the people of your organization and your future. Increasingly, companies recognize customers as their most valuable assets, therefore each customer interaction is an investment towards the future of the company. FocusRecord™ will grow with your business and provide scalability on standard platforms with no proprietary hardware. Your business will benefit from the changes in technology and our continued product enhancements.