ScreenLogger Allows you to See Entire Transaction
ScreenLogger records agents’ desktop activities during transactions and allows the supervisor to playback and/or review the recorded conversation completely synchronized with the recorded screen sessions. This provides invaluable insight into the agent’s efficiency and identifies areas for improvement. Cacti solutions support continuous or selective recording of screen activities from a single server platform and could easily be integrated with any of Cacti’s recording solutions.
Screen Logger in conjunction with ObserveCTI™ or FocusRecord™ enables your organization to view, hear and manage more efficiently. Supervisors have access to the entire agent and customer transaction. This gives supervisors the ability to determine areas of improvement and to provide invaluable coaching to agents within the contact center. In addition, ScreenLogger can be integrated with Record On Demand, which enables the agent to initiate the recording of their voice and screen activities with a click of a mouse.