Thank you for taking interest in Envision. In order to better support you all technical related issues should be submitted through ETCG Client Support Portal. It is our online ticketing system. This enables us to better support your needs. If you have ETCG Support Login click on the link or image to place ticket: http://www.support.envisiontele.com/. Please use the below form if you do not have Login or to request ETCG Support Login. We will be in touch with you at our earliest opportunity.